Rules for using Nexulex

Nexulex is a technology platform operated by [[NEXULEX_LEGAL_ENTITY]], tax ID [[NEXULEX_TAX_ID]], with registered address at [[NEXULEX_REGISTERED_ADDRESS]]. General contact: contacto@nexulex.com. These terms apply to nexulex.com, its applications, API, and related features.

By creating an account or continuing after a material update, you agree to these terms and acknowledge that you have read the privacy policy. You must provide accurate information, protect your credentials, and keep them under your control. Accounts and sessions may require email verification, two-factor authentication, or passkeys; configuration may also include social sign-in, trusted devices, and security notifications.

An organization creator or administrator may invite users, assign roles, configure integrations, and control access to that organization’s data. Each user must act within their permissions. When requesting or enabling tracking of a client's case, the organization represents that it has the client's authorization to engage Nexulex, as a technology provider, to retrieve and monitor the case on the organization's behalf and for the client's benefit, within the configured scope. The organization must obtain, retain, and keep current the authorizations required to upload data, grant access, and request that tracking.

Use Nexulex lawfully and consistently with the rules of courts, sources, providers, and accounts you connect. Do not access accounts, cases, or systems without authorization; bypass controls; interfere with the service; distribute malware; or use personal data unlawfully or incompatibly.

You may record matters and cases, clients and counterparties, tasks, hearings, deadlines, communications, time, expenses, documents, and other work materials; collaborate with members and contacts; and generate, export, or share files. You retain the rights you hold in content you provide and authorize Nexulex to host, process, display, and back it up as needed to provide the service. You must have a valid basis and authorization to upload and share it, and review recipients, permissions, and files before exporting them.

When requested by the organization and supported by the required client authorization, Nexulex may retrieve, import, sync, and monitor information about that client's cases from OJV/PJUD, public court sources, scrapers, and third-party services on the organization's behalf, using only the credentials and permissions configured for that purpose. This engagement is limited to providing the contracted tracking features; it does not make Nexulex the client's legal representative or authorize court actions beyond features expressly enabled. The organization must follow each source's rules and keep authorizations and credentials current. Available features may also include APIs, organization-scoped keys, calendars, storage connections, email, and other integrations. Source availability, completeness, currency, and accuracy depend on third parties and your configuration. Verify every filing, document, date, and deadline directly in the official system before making a decision or filing a document.

AI-generated answers, summaries, classifications, drafts, and analyses are auxiliary and may contain errors, omissions, or incorrect references. They are not legal advice and do not replace professional judgment, official sources, or human review. Depending on the organization’s configuration, content may be sent to the AI provider it connected; see the privacy policy and that provider’s terms.

Nexulex may change or maintain features to operate, protect, or improve the platform. Depending on your plan and configuration, the service includes cause search and monitoring, alerts and notifications, calendars and hearings, meetings or calls, collaboration, document generation, reports and exports, collections tools, insolvency workflows, and work queues. We seek to keep it available, but maintenance, connectivity failures, incidents, or third-party outages may interrupt it. Alerts and status pages are informational and do not guarantee that a query, notification, meeting, or sync will complete.

Plans may include limits per organization, connected cases, users, API queries, storage or other usage. Prices, limits, billing cycles, usage charges and applicable taxes are shown in the offer or checkout screen. If you subscribe to a paid plan, you authorize the stated charges through the enabled payment method; the admin can manage the organization's billing profile, invoices and shared usage. Plans renew automatically for the same period unless you cancel before renewal. You can cancel from the available options; access continues until the end of the paid period. Price changes will be announced at least 30 days in advance and you may cancel before they apply. Each charge is first notified with a pre-invoice that has no tax validity; the electronic invoice or receipt is issued and sent to the Chilean Internal Revenue Service (SII) once the payment is confirmed. By entering your organization's billing details you expressly authorize the printed representation (PDF) and the XML file of those electronic tax documents to be delivered to you by email at the address you provide, under SII Exempt Resolution No. 11 of 2003. You can verify them at www.sii.cl.

Nexulex and its software, marks, and design belong to their respective owners. You receive a limited, non-exclusive, revocable right to use the platform while your account is active and subject to these terms. Uploading content or paying for a plan does not transfer software rights.

You may stop using the service and request account closure through the available controls or by writing to contacto@nexulex.com. Nexulex may suspend or restrict access when needed to protect accounts, investigate misuse, comply with law, or respond to a security risk. Where reasonably possible, we will explain the reason and how to resolve it.

To the extent permitted by law, Nexulex is not liable for decisions made without checking official sources, errors or omissions of external sources, user-provided content, interruptions beyond its reasonable control, or indirect damages or lost profits. Nexulex's total liability for any claim related to the service is limited to the amount paid by the organization in the 12 months before the event giving rise to it. These limits do not apply to wilful misconduct or gross negligence, and do not exclude non-waivable consumer rights or liabilities that cannot be limited by law.

The mobile app may offer shared connection: if enabled, the device uses its internet connection to transport encrypted requests to retrieve public sources on Nexulex’s behalf. The device acts as a transport and should not read request content or access credentials or private cases. Availability depends on configuration, operating-system permissions, battery, and connectivity; you can review status and traffic in the app. Apps may also show notifications and views subject to their system permissions.

Using infrastructure, email, payment, support, and integration providers may mean some data is processed from other countries. Details, purposes, data categories, and rights appear in the privacy policy. Notifications may be sent by email, within the platform, or through channels you configure; you can adjust non-essential communications using available preferences.

If you contract as a consumer under Chilean Law 19,496 on Consumer Protection, you keep every non-waivable right that law gives you. For distance contracts you may exercise the right of withdrawal (retracto) within 10 days of contracting, unless it was expressly excluded before contracting and the law allows it; if you have already started using the service, the proportional part used will be deducted. You can file complaints with Nexulex at contacto@nexulex.com or with the National Consumer Service (SERNAC). If you contract for a law firm, company or other organization in the course of its professional activity, these terms apply without prejudice to mandatory rules.

For content the organization uploads or syncs, the organization is the controller and Nexulex is the processor. Nexulex undertakes to: process that data only to provide the service and on the organization's documented instructions; keep it confidential and require the same of its staff; apply appropriate security measures; use only the sub-processors listed in the privacy policy, giving reasonable notice of changes; assist the organization with rights requests and breach notifications; and delete or return the data when the service ends, unless the law requires retention. These terms form the data processing agreement required by Law 19,628 (as amended by Law 21,719) and Article 28 GDPR. Organizations can request a signed version at privacidad@nexulex.com.

If you register OJV/PJUD, Clave Única or other service credentials, you confirm you are authorized to do so and to let Nexulex use them in an automated way solely to query and sync the requested information. Nexulex will never file documents or take court actions without explicit confirmation from a user. Professionals remain bound by their own duties of professional secrecy and must configure permissions and access consistently with them.

These terms are governed by the laws of the Republic of Chile. Disputes are submitted to the ordinary courts of Santiago, without prejudice to the consumer's right to sue before the court of their domicile under Law 19,496, and to any mandatory data protection or consumer rules of the user's country of residence. If any clause is held invalid, the rest remain in force.

We will publish the current version on this page with its date and, for material changes, notify you by email or in the platform at least 15 days in advance and ask for new acceptance. If you disagree, you can cancel the service before the change takes effect.

For questions about these terms, write to contacto@nexulex.com. For personal-data matters, write to privacidad@nexulex.com.